At Rare Roots, customer satisfaction is important to us. Due to the nature of live plants and gardening products, our return and refund policy differs from standard retail products.
We accept return requests within 3 days of delivery for eligible non-living products. Requests made after 3 days of receiving the order may not qualify for a refund or exchange.
To be eligible for a return:
The following items cannot be returned:
Because plants are living products, slight variations in size, color, or appearance are considered normal and are not grounds for a return.
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.
To process your request, please send:
Requests submitted after 24 hours may not qualify for replacement or refund.
Once your request is reviewed and approved, your refund will be processed within 5–10 business days.
Refunds will be issued through the original payment method whenever possible.
If your order was paid through bank transfer, the refund will be sent to the bank account provided by the customer.
If you have not received your refund:
We only replace products that arrive damaged, defective, or incorrect.
Exchange requests must be submitted within 24 hours of delivery.
Orders can be cancelled before shipment.
Once an order has been packed or shipped, cancellation may not be possible.
Confirmed and shipped orders cannot be cancelled.
Customers are responsible for return shipping costs unless the return is caused by our error.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service when returning products.
For any questions regarding refunds, returns, or exchanges, please contact us:
Email: mianmusawar99@gmail.com
Instagram: @rarerootspk
WhatsApp: +9203396971127
Website: www.rarerootspk.com
